Shipping & Returns
At Seven Aroma, we strive to provide a seamless shopping experience. From the moment you place your order to the time it arrives at your doorstep, we ensure every bottle is handled with care.
Shipping Policy
1. Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays).
You will receive a notification via email once your order has shipped, along with a tracking number.
2. Shipping Rates & Delivery
Free Shipping: We are proud to offer Free Standard Shipping on all orders over $100 within the United States.
Standard Shipping: For orders under $100, a flat shipping rate will be calculated at checkout.
Delivery Time: Domestic orders typically arrive within 3-7 business days after processing.
3. Shipping Restrictions
Currently, we ship within North America. Due to the nature of alcohol-based fragrances, certain shipping restrictions may apply to specific regions or postal codes.
Returns & Exchanges
1. Our 30-Day Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return the item(s) within 30 days of delivery.
To be eligible for a return, the fragrance must be unopened, unused, and in its original cellophane packaging. Due to hygiene and safety reasons, we cannot accept returns for opened or used bottles.
2. How to Initiate a Return
To start a return, please email our support team at info@sevenaroma.com with your order number and reason for return.
Once your return is authorized, we will provide you with the return shipping address and instructions.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
4. Damaged or Defective Items
In the rare event that your bottle arrives damaged or leaking, please contact us immediately (within 48 hours of delivery) at info@sevenaroma.com with photos of the damaged item and packaging. We will send a replacement at no additional cost to you.
Need Help?
If you have any questions regarding your shipment or a potential return, our team is here to assist:
Email: info@sevenaroma.com
Response Time: Within 24 business hours.
